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FAQ |
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| For
the past 20 years, Hedonics™ Catalogue has made
it a fundamental principle to treat our customer’s
personal information as we would our own: confidentially.
We recognize that protecting the privacy and confidentiality
of your personal information is vital for your trust and
satisfaction as a customer. |
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| Certain
information is required to accurately record and update
activity in your customer file, including the verification
of credit card billing information. Our Privacy Commitment
herein explains why we need this information and how we
will ensure the confidentiality and privacy of such. |
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| 1. |
Hedonics
Catalogue collects personal information for the
following purposes: |
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To
accurately deliver Catalogues, 'our store to your
door’, the primary link to all our customers; |
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To
process Customer orders and invoice their accounts; |
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To
help protect Customers from fraudulent use of their
identity or personal information by others; |
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To
communicate and verify order information with Customers; |
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To
understand and analyze Customers' responses, needs
and preferences; |
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To
develop, enhance, market and/or provide products
and services to meet those needs; and |
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To
enable Customers to participate in special offers
and promotions. |
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| From
time to time, you may be asked to provide additional personal
information. If you choose not to provide this information,
it will not affect your ability to shop at Hedonics. |
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| 2. |
Customer
information is processed and stored in secure and
confidential databases. |
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| 3. |
Hedonics
Catalogue strives to protect your personal information.
All employees are required to sign confidentiality
agreements. Employees who are granted access to
customer records understand the need to keep this
information protected and confidential and know
that any information collected is to be used strictly
for the purposes intended. |
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| 4. |
Hedonics
Catalogue DOES NOT RENT OR SELL LISTS to
any organization or individual. |
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| 5. |
Hedonics
Catalogue respects the privacy of Customers when
promoting products and services. If you
do not wish to receive marketing or promotional
communications in electronic, printed or verbal
format, simply inform us in writing to: |
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HEDONICS
Customer Service
1120 Caledonia Rd
Toronto, Ontario M6A 2W5 |
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by
e-mail to: customerservice@hedonics.com |
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or
by calling HEDONICS Customer Service Centre at 1-800-387-5533
(or in Toronto and GTA 416-785-0262). |
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| 6. |
Hedonics
Catalogue has appointed a Privacy Officer
to investigate any specific issues of concern to
its customers with regard to their personal information.
If you have such a concern, please do not hesitate
to call our Toronto offices at 416-785-0262 and
ask for our Privacy Officer. |
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| Hedonics
collects information on Customer activity through user
navigation and the use of tools and functions available
on hedonics.com. This information is to be used to understand
and analyze customer's responses, needs and preferences,
and to develop, enhance, market and/or provide products
and services to meet those needs. In addition, information
collected may also be used for the specified purposes
of Hedonics Catalogue as outlined in our Hedonics™
Privacy Commitment. |
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| Privacy
and Cookies. The Website uses cookies in order
to retain information while ordering. A session cookie
resides in memory and persists only as long as the browser
is open. This cookie holds only the information that is
uniquely generated when you log on to the site and persists
only as long as your browser is open. This cookie makes
your order information available as you browse the Website.
Upon your departure from the Website and closure of your
browser, the information in the session cookie is removed
from memory. To order from the website cookies
must be enabled on your web browser. Another
cookie is set to retain your name when returning to hedonics.com. |
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| ™Trademark
of Hedonics Catalogue, Inc., |
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