5 Ways to Order
Shipping Rates & Info
Sales Policies
Mail & Fax Orders |
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HEDONICS™ Sales Policies |
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We strive to make your shopping experience with Hedonics
pleasant, efficient and value-based. In order to best serve you,
we need certain information whether you shop by catalogue or
in person at our retail pick up outlet that is not typically
requested at an average retail store. This reflects the unique
nature of Hedonics and our efforts to provide an enhanced shopping
experience. Though not mandatory on a retail purchase, we request
complete information to process your order in a timely fashion,
including any applicable telephone numbers and/or e-mail address
should we need to contact you regarding your order. |
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**All
Prices are in Canadian Dollars** |
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Delivery ..?: Some items require additional
delivery charges due to size or dimensional weight
considerations. To determine the estimated delivery charge for your order,
please refer to the information provided on
Shipping Rates & Info. |
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SPECIAL ORDER: These items are not regularly stocked.
A minimum 50% non-refundable deposit is required for all
Special Order items. The balance plus shipping (if applicable)
is charged when the product arrives at our Toronto warehouse
prior to shipping or pick-up at our retail outlet. See
Return Policy below for Special Orders. |
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RETURN POLICY |
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For complete details on how to return or exchange an item,
see Returns & Exchanges |
Our success is based on your satisfaction. Should you not
be satisfied, for any reason, simply return your purchase
(insured) by Canada Post within your 15 day Examination
Period for a prompt refund or credit (delivery charges
not included). Only merchandise in new condition and in
original packaging will be accepted. After 15 days, only
defective items will be accepted for return, in which
case they will be exchanged; please call for a Return
Authorization (RA)# prior to returning the defective item.
Where applicable, return delivery costs of defective goods
are refunded to you and the replacement product is re-sent
to you free of charge.
*(PersCare) = Personal Care Items: Health
and hygiene considerations prevent us from accepting personal
care items for return unless defective.
CDs, DVDs, Software, Tapes and Videos: Once the
seal has been broken, returns will not be accepted unless
defective, in which case they will be
exchanged.
SPECIAL ORDER Items: Special order items
are Final Sale unless defective, in which case they are
exchanged. |
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Catalogue Request |
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you’d like to receive our latest catalogue, simply
fill in the Catalogue Request
form and click send. If you’re still hesitant to
put your personal information on the internet, simply
call us toll-free at 1-800-387-5533 or
416-785-0262 (local Toronto) and we’ll
put you on ourselves! |
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We DO NOT RENT or SELL our lists. Please see our Privacy
Policy for complete details on how we protect your
personal information. |
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As much as we think everyone should enjoy the benefits of
owning our products, we don’t want to send you catalogues
if you don’t want to receive them. If you are receiving
catalogues but want to be removed from our mailing list,
please e-mail us at customerservice@hedonics.com.
Be sure to include your full name, postal code and telephone
number (in case there’s more than one of you). Or
call us toll-free at 1-800-387-5533 or 416-785-0262 (local
Toronto) and we’ll unsubscribe you. No hard feelings.
We understand…really. |
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| General:
Orders paid by cheque may be held up to 10 days for clearance.
Please triple check that your money order or cheque total
equals your order total including shipping & handling
and applicable taxes for your province. Refunds on orders
initially paid by cheque will be refunded by cheque. Allow
3-4 weeks for payment. Items ordered together may not
be shipped at the same time; your credit card will be
billed only for what is shipped. We reserve the right
to substitute for different colours or styles if original
selection is not made at time of order. NOTE: As our
printed catalogue has an effective period of 3-5 months
and given currency flucuations, our product prices
and delivery charges may change without notice.
Website and Printing errors subject to correction. All
sale items are FINAL. We always ensure that every item
sold has a manufacturer’s warranty. We reserve the
right to cancel an order for any reason, including but
not limited to the suspicion of fraud, lack of product
availability, incomplete order information, or incorrect
payment amounts. Orders placed online, by fax, e-mail
or regular mail are subject to review. Customers may be
notified if calculation errors are made to order totals.
For online orders, the order sub total in View Basket
excludes delivery and applicable taxes that will be added
at the time of order review and processing. For a grand
total, add the cost of the items ordered, the applicable
delivery charge based on the shipping chart provided (see
Shipping Rates & Info)
and the applicable taxes to that total. |
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Applicable Tax Rates* & Zones |
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5% GST – All of Canada
Blended GST & PST = HST for Following:
12% HST – British Columbia
13% HST – Ontario, New Brunswick, Newfoundland
15% HST – Nova Scotia
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| *Taxes
are charged on both the product and shipping charge |
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| USA
and International orders are Tax-Free if shipped outside
Canada |
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| Product
Information and Images |
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Hedonics merchandise is tested and evaluated wherever
possible prior to final selection. Production models are
not always available before catalogue or web publication
and occassionally, prototype samples are photographed.
Production models may vary slightly. If production units
are upgraded, you will receive the latest version. We
make every effort to ensure all published information
– on this site and in our printed catalogue is accurate
but we are not responsible for information or prices printed
or posted in error. We apologize if we do and for any
inconvenience it may cause. |
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"WHol-Health" and "ShowerPure" are registered Trademarks of VideoVisions International (HSC) Inc.
"HEDONICS" and "Really Really Neat Stuff" are registered Trademarks of Hedonics Catalogue,Inc.
Copyright 1984-2012 All rights reserved. |
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