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HEDONICS™ Sales Policies
We strive to make your shopping experience with Hedonics pleasant, efficient and value-based. In order to best serve you, we need certain information whether you shop by catalogue or in person at our retail pick up outlet that is not typically requested at an average retail store. This reflects the unique nature of Hedonics and our efforts to provide an enhanced shopping experience. Though not mandatory on a retail purchase, we request complete information to process your order in a timely fashion, including any applicable telephone numbers and/or e-mail address should we need to contact you regarding your order.
 
 
**All Prices are in Canadian Dollars**
 
Delivery ..?: Some items require additional delivery charges due to size or dimensional weight considerations. To determine the estimated delivery charge for your order, please refer to the information provided on Shipping Rates & Info.
 
SPECIAL ORDER: These items are not regularly stocked. A minimum 50% non-refundable deposit is required for all Special Order items. The balance plus shipping (if applicable) is charged when the product arrives at our Toronto warehouse prior to shipping or pick-up at our retail outlet. See Return Policy below for Special Orders.
 
 
RETURN POLICY
For complete details on how to return or exchange an item, see Returns & Exchanges
Our success is based on your satisfaction. Should you not be satisfied, for any reason, simply return your purchase (insured) by Canada Post within your 15 day Examination Period for a prompt refund or credit (delivery charges not included). Only merchandise in new condition and in original packaging will be accepted. After 15 days, only defective items will be accepted for return, in which case they will be exchanged; please call for a Return Authorization (RA)# prior to returning the defective item. Where applicable, return delivery costs of defective goods are refunded to you and the replacement product is re-sent to you free of charge.
*(PersCare) = Personal Care Items: Health and hygiene considerations prevent us from accepting personal care items for return unless defective.
CDs, DVDs, Software, Tapes and Videos: Once the seal has been broken, returns will not be accepted unless defective, in which case they will be
exchanged.
SPECIAL ORDER Items: Special order items are Final Sale unless defective, in which case they are exchanged.
 
Catalogue Request
If you’d like to receive our latest catalogue, simply fill in the Catalogue Request form and click send. If you’re still hesitant to put your personal information on the internet, simply call us toll-free at 1-800-387-5533 or 416-785-0262 (local Toronto) and we’ll put you on ourselves!
 
We DO NOT RENT or SELL our lists. Please see our Privacy Policy for complete details on how we protect your personal information.
 
As much as we think everyone should enjoy the benefits of owning our products, we don’t want to send you catalogues if you don’t want to receive them. If you are receiving catalogues but want to be removed from our mailing list, please e-mail us at customerservice@hedonics.com. Be sure to include your full name, postal code and telephone number (in case there’s more than one of you). Or call us toll-free at 1-800-387-5533 or 416-785-0262 (local Toronto) and we’ll unsubscribe you. No hard feelings. We understand…really.
 
General: Orders paid by cheque may be held up to 10 days for clearance. Please triple check that your money order or cheque total equals your order total including shipping & handling and applicable taxes for your province. Refunds on orders initially paid by cheque will be refunded by cheque. Allow 3-4 weeks for payment. Items ordered together may not be shipped at the same time; your credit card will be billed only for what is shipped. We reserve the right to substitute for different colours or styles if original selection is not made at time of order. NOTE: As our printed catalogue has an effective period of 3-5 months and given currency flucuations, our product prices and delivery charges may change without notice. Website and Printing errors subject to correction. All sale items are FINAL. We always ensure that every item sold has a manufacturer’s warranty. We reserve the right to cancel an order for any reason, including but not limited to the suspicion of fraud, lack of product availability, incomplete order information, or incorrect payment amounts. Orders placed online, by fax, e-mail or regular mail are subject to review. Customers may be notified if calculation errors are made to order totals. For online orders, the order sub total in View Basket excludes delivery and applicable taxes that will be added at the time of order review and processing. For a grand total, add the cost of the items ordered, the applicable delivery charge based on the shipping chart provided (see Shipping Rates & Info) and the applicable taxes to that total.


Applicable Tax Rates* & Zones
  5% GST – All of Canada
Blended GST & PST = HST for Following:
12% HST – British Columbia
13% HST – Ontario, New Brunswick, Newfoundland
15% HST – Nova Scotia
*Taxes are charged on both the product and shipping charge
 
USA and International orders are Tax-Free if shipped outside Canada
 
Product Information and Images
All Hedonics merchandise is tested and evaluated wherever possible prior to final selection. Production models are not always available before catalogue or web publication and occassionally, prototype samples are photographed. Production models may vary slightly. If production units are upgraded, you will receive the latest version. We make every effort to ensure all published information – on this site and in our printed catalogue is accurate but we are not responsible for information or prices printed or posted in error. We apologize if we do and for any inconvenience it may cause.
 
"WHol-Health" and "ShowerPure" are registered Trademarks of VideoVisions International (HSC) Inc. "HEDONICS" and "Really Really Neat Stuff" are registered Trademarks of Hedonics Catalogue,Inc. Copyright 1984-2012 All rights reserved.


Neat Stuff and
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Sound Screen
The Orginal White Noise Machine!
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Portable Studio
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